Refund and Cancellation Policy

Last updated: 22 September 2026

Our services are intended for business customers, and subscriptions are supplied on a business-to-business (B2B) basis.

This Refund and Cancellation Policy explains how trials, monthly subscriptions, annual subscriptions, cancellations and refunds are handled.

1. Cancelling a Subscription

You may cancel your Loyaltymaster subscription at any time.

When you cancel:

• Future automatic renewals will stop.
• No further subscription charge will be made after the end of your current paid subscription period, unless another amount is properly due.
• Unless a refund is approved under this policy, you will continue to have access to Loyaltymaster until the end of the subscription period you have already paid for.
• Cancellation does not automatically result in a refund.

You may therefore cancel well before your next renewal date without losing the remaining time that you have already paid for.

2. Trial Period

Loyaltymaster offers new customers a 30-day trial for a fee of US$1 (or the equivalent in your local currency).

The trial fee confirms genuine interest, as we design and set up your loyalty program before you pay any subscription fee.

The 30-day trial period runs from the date of payment. Setup requires the customer's answers to our setup questions; the card goes live within 48 hours of receiving them.

Unless cancelled, the trial converts to the selected paid plan at the end of 30 days; the plan price and billing date are shown before you pay the trial fee.

If you are not satisfied at any time during the 30-day trial, email admin@loyaltymaster.com and we will cancel your subscription and refund the US$1 trial fee.

Loyaltymaster donates all trial fees received to One Tree Planted; a refund does not affect the donation.

3. Monthly Subscriptions

Monthly subscriptions are billed on a recurring monthly basis.

You may cancel your monthly subscription at any time.

If you cancel:

• Your next renewal will be stopped.
• You will continue to have access to Loyaltymaster until the end of the monthly subscription period already paid for.

Refunds on Monthly Subscriptions

Loyaltymaster does not normally provide refunds or pro-rata refunds for monthly subscription fees that have already been paid.

This means that if you cancel partway through a monthly billing period, the unused portion of that billing period is not refundable.

Your account will remain active until the end of the period you have already paid for.

For example, if your subscription renews on the 1st of each month and you cancel on the 10th, your subscription will remain active until the end of that paid subscription period. It will then end and will not renew again.

4. Annual Subscriptions

Annual subscriptions are paid for a 12-month subscription period.

You may cancel your annual subscription at any time.

If you cancel after the refund period described below:

• Your next annual renewal will be stopped.
• You will continue to have access to Loyaltymaster until the end of the annual subscription period already paid for.
• The unused portion of the annual subscription will not normally be refunded.

30-Day First-Purchase Refund

Loyaltymaster offers a 30-day refund period for the first purchase of a new annual subscription.

If you purchase an annual Loyaltymaster subscription for the first time and decide that it is not suitable for your business, you may request a refund within 30 calendar days from the date of the original annual subscription purchase.

If the refund is approved:

• The annual subscription payment will be refunded.
• Your Loyaltymaster subscription will be cancelled.
• Access to paid Loyaltymaster services may end when the refund is processed.
• Future automatic renewal of the subscription will be stopped.

The 30-day refund period applies to the first purchase of an annual subscription. It does not restart each year when an annual subscription renews.

5. Annual Renewals

Annual subscriptions may renew automatically unless cancelled before the renewal date.

If you do not want your annual subscription to renew, you should cancel it before the next renewal date.

Cancellation of an annual subscription prevents the next renewal.

Except where required by applicable law, annual renewal payments are not normally refundable merely because the customer forgot to cancel before the renewal date.

We therefore recommend cancelling as soon as you decide that you do not want the subscription to renew. Cancelling early will not remove your access during the subscription period you have already paid for.

6. Billing Errors and Duplicate Charges

The refund rules above do not prevent Loyaltymaster from correcting genuine billing errors.

If you believe that:

• You were charged more than once for the same subscription;
• You were charged after your subscription had already been properly cancelled;
• The amount charged was incorrect; or
• Another billing error occurred,

please contact us as soon as possible at admin@loyaltymaster.com.

We will review the transaction and correct confirmed billing errors where appropriate.

7. How to Request a Refund

To request a refund that qualifies under this policy, please email:

admin@loyaltymaster.com

Please include:

• The email address you use to log in to Loyaltymaster;
• Your business or account name;
• The reason for requesting the refund; and
• Any relevant invoice or payment information you have available.

Providing this information helps us identify your subscription and payment.

Our support team will review your request and contact you regarding the next steps.

8. Refund Processing

Once a refund has been approved, Loyaltymaster will submit the refund to the payment method or payment service through which the original payment was made, where possible.

Please allow at least 5 business days for an approved refund to be processed by Loyaltymaster.

After the refund has been submitted, your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

The time taken by a bank, card issuer or payment provider is outside Loyaltymaster’s control.

9. Payment Providers

Some Loyaltymaster payments may be processed by third-party payment providers or merchants of record.

Where a payment provider has mandatory procedures or legal responsibilities relating to refunds, the refund may need to be processed according to that provider’s requirements.

We will assist the customer with the process where required.

10. Abuse of the Refund Policy

The refund policy is intended to give genuine business customers a fair opportunity to assess Loyaltymaster.

Loyaltymaster may refuse a discretionary refund where there is evidence of fraud, repeated refund requests, abuse of trial offers, misuse of accounts or other activity intended to obtain services without paying for them.

This does not affect refund or cancellation rights that cannot legally be excluded.

11. Applicable Law

Nothing in this Refund and Cancellation Policy is intended to remove or limit any rights that a customer may have under applicable law and which cannot legally be excluded or limited by agreement.

Where applicable law gives a customer rights that are greater than those stated in this policy, those legal rights will apply.

12. Questions

If you have questions about cancellations, subscription renewals or refunds, please contact:

Loyaltymaster Support

Email: admin@loyaltymaster.com

We will be happy to assist you.